Questions
I have payment proof. Why does the building say my fee was not paid?
How administrators connect payment proof, bank movements, units, and paid periods without spreadsheets and WhatsApp.
A standalone proof is usually not enough. The administrator needs to match the transfer to the right bank account, unit, payment month, and bank entry date.
Condo connects bank movement, unit, proof, and paid period in one source of truth.
What this means
When a resident has payment proof but the condo fee still appears unpaid, the issue is usually the missing match between proof, bank movement, unit, and paid period. Condo helps condominium administrators bring those elements into one view, reducing repeated disputes and making month-end closing easier to explain.
Points to confirm
- The dispute appears when proof exists but the bank movement is not reconciled.
- The administrator needs to answer with unit, paid period, and receipt status.
In the operation
Unit 3B sends March proof through WhatsApp. Condo shows the matching bank movement, paid period, receipt state, and unit history.
Trust risk
When the match is unclear, the resident feels they paid and still need to defend themselves.
Sources
See Condo in operation
Show one real month-end close with proof, bank movement, and receipt state.
In the demo, we use a real workflow to show how fees, bank records, receipts, documents, and communication stay in the same context.
Book a free demo